In this engaging discussion, we delve into the unique path Jason Metzger, IT Manager at AC Corporation has taken to IT management and leadership. Our guest Jason brings insightful perspective, drawing from his experience transitioning into official management roles after years of leading teams unofficially. Jason offers practical tips for mentoring with empathy, admitting mistakes to build trust, and staying humble as a leader – areas he sees as vital for effective IT management. Looking ahead, he provides thoughtful anecdotes about earning respect through clear communication and smoothly introducing change to modernize legacy systems. Walk away with actionable tips on being a better leader through consistency, kindness, and respect.