Bhavik Bhakta is the Senior Director of IT & Cyber Security at Hayes Locums, a prominent recruiting firm specializing in placing physicians. With a team of nine IT professionals supporting 300 end users, Bhavik emphasizes the importance of context and interpretation in conveying IT goals to the broader organization.
Passionate about problem-solving and new technology, he encourages a customer-service oriented approach in IT, fostering a cohesive and engaged team.
In this insightful episode of “Dissecting Popular IT Nerds,” host Philip Howard chats with Bhavik Bhakta, Senior Director of IT & Cyber Security at Hayes Locums, a leading recruiting firm for physicians. Bhavik shares his unique perspective on IT leadership, emphasizing the importance of context and interpretation in conveying IT goals to the rest of the organization. He also discusses the value of self-service tools, AI’s potential impact on the industry, and the challenges of web development. Tune in to learn how Bhavik successfully manages a team of nine IT professionals supporting 300 end users and gain insights into effective IT budgeting and cybersecurity strategies.
I’d say context and interpretation are top of mind and being able to kind of reframe things is a valuable skill to have, especially when you get to the leadership level.
Exploring the role of AI in the business [00:03:38]
AI’s potential impact on the service desk and self-service [00:05:16]
Integrating AI chatbots on the website [00:06:24]
The heart of America’s businesses and the impact of COVID-19 [00:07:40]
Challenges and opportunities during the pandemic [00:08:08]
Translating technology to end users and the role of training [00:13:16]
Cybersecurity spending and its importance [00:14:14]
Website hosting, security, and the challenges of web development [00:19:52]
Managing and engaging IT teams [00:22:15]
Bhavik’s career path and mentors [00:29:08]
The future of technology and AI [00:31:41]
Advice for IT directors and concluding remarks [00:34:22]
Leadership Articles / Emerging Topics / Nagging Issues
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