Jacob Scagliotti is the Director of IT at Don Chaplin Equipment Company. With over 25 years of experience in the IT industry, Jacob has worn many hats from help desk technician to operations manager. He has a passion for technology and efficiency, seeking to streamline processes through automation and optimization. Though his career has taken him from New Mexico to California, Jacob remains down-to-earth, relying on hard work and relationship building to achieve success.
Join us as we sit down with IT pro Jacob Scagliotti to discuss his 25+ year career journey, from starting out in desktop support to his current role as Director of IT. Jacob shares the challenges he faced, lessons learned, and keys to advancing up the IT ladder. Learn how he overcame obstacles like not having a college degree and gain insight into transitioning from individual contributor to management. Discover tips for gaining visibility and selling your IT vision to executives. Whether you’re looking to get off the help desk or become a CIO, Jacob’s advice will resonate.
“Make yourself visible. Take on extra projects, volunteer for overtime, get Face Time with executives.”
Lack of early interest in computers [00:02:13]
First IT job at a chili processing company [00:03:45]
Building an Access database for production [00:04:32]
Becoming on-site IT support for a startup [00:05:55]
Getting trained on the job in Cisco and VoIP [00:07:22]
Transitioning from service writer to IT support [00:08:44]
Working for an ISP during the dial-up era [00:10:11]
Moving to work IT for a hardware company [00:12:33]
Taking initiative to gain visibility for promotions [00:14:55]
Using job offers as leverage to advance [00:18:22]
Learning from disasters to highlight needs [00:19:44]
Optimizing IT for remote construction sites [00:23:11]
Overcoming lack of college degree through experience [00:25:55]
Achieving management roles through visibility [00:28:22]
Adapting IT knowledge to a new industry [00:31:33]
Leadership Articles / Emerging Topics / Nagging Issues
A revolutionary podcast focused on solving IT challenges and growing the value of IT.
